KYC Requirements


What is KYC?

Know your customer (KYC) is the process of a business, identifying and verifying the identity of its clients. The term is also used to refer to the bank regulations that demand that customers provide detailed anti-corruption due diligence information. The objective of KYC guidelines is to prevent banks from being used, intentionally or unintentionally, by criminal elements for money laundering activities.

To upload a KYC document, kindly login into your account and click on the MY DOCS tab and follow the guidelines mentioned below.

PHOTO IDENTIFICATION:

Please make sure that the documents meet the following criteria before uploading:

  1. Only government issued ID documents displaying your FULL NAME and your PHOTO shall be accepted. Examples are: Passport, International Passport, Driver License, Local ID card. Company access cards, Student ID card and other non-official documents are NOT ACCEPTED.

  2. ID document should be VALID for a minimum of 1 YEAR and should contain date of ISSUE as well as EXPIRATION date.

  3. ID document should have the document number displayed clearly.

  4. ID document should contain the DATE OF BIRTH, which matches the date of birth on the profile.

  5. ID document should be in ENGLISH (Latin letters); otherwise certified translations should be provided.

  6. ID document must be standard FULL-SIZED and not cropped or trimmed. The edges should be clearly visible.

  7. ID document should be in color, with a resolution of at least 150dpi with a maximum size of 1mb.

  8. The formats allowed are JPEG, PNG, BMP, and TIF respectively. Any unclear, photo shopped, morphed, altered, low-resolution or poor quality images shall be REJECTED.

ADDRESS VERIFICATION:

Please make sure that the documents meet the following criteria before uploading:

  1. The document should be LEGAL and TRACEABLE displaying your FULL NAME and ADDRESS. Examples are: Utility Bill, Stamped Bank Statement or a Certificate. P.O. Box or Corporate addresses or Mail forwarding address are NOT ALLOWED.

  2. The document should be a recent one and not older than 3 MONTHS.

  3. The document should be in ENGLISH (Latin letters); otherwise certified translations should be provided.

  4. The document must be standard FULL-SIZED and not cropped or trimmed. The edges should be clearly visible. No screenshots allowed.

  5. The document need not be in color but is preferred, with a resolution of at least 150dpi with a maximum size of 1mb.

  6. The formats allowed are JPEG, PNG, BMP, and TIF respectively. Any unclear, photo shopped, morphed, altered, low-resolution or poor quality images shall be REJECTED.

Please DO NOT submit a ticket once you have uploaded the KYC documents. If after 72 hours your account still shows you as UNVERIFIED, kindly submit a ticket. Tickets submitted before this timeframe shall not be entertained.

DO NOT upload the document in the wrong window please. Make sure the photo ID document gets uploaded in the photo ID field please.

If you feel you aren't able to upload the document, or the system gives an error, DO NOT submit a ticket. Instead, wait and try again after a while. The reason behind that is since a lot of members will be uploading the documents simultaneously, the server might get bogged down at times. Although, we are very sure this won't happen, still it is important to let the members know what to do if such a situation arises.